Erin Hichman
Analyst, Professional Services Practice

Coverage and Focus Areas
Area of coverage is the IT services industry, including management consulting, IT consulting, systems integration, application outsourcing, ITO and BPO.

Erin Hichman is an analyst within TBR’s Professional Services Practice, providing research, strategic assessments, financial modeling and market trend analysis on IT consulting and outsourcing. Erin’s primary research and coverage includes vendors such as Tata Consultancy Services (TCS), Wipro, HCLT, Cognizant, Fujitsu and Dell. She analyzes the financial performance, strategies, corporate business model, strengths and weaknesses, go-to-market, acquisition, partner and resource management strategies of her covered companies. She also contributes to the quarterly PSBQ Benchmark report, which tracks the operational and financial performance of 30-plus professional service providers, and conducts custom research for client inquiries, financial modeling projects and whitepapers.

Erin’s analytical commentary has been quoted by online sources such as thehindubusinessline.com and itwire.com.

Previous Experience and Background
Before joining TBR in 2008, Erin was a consultant at Deloitte Consulting, where she engaged in process improvement projects for clients across an array of industries, including consumer business/manufacturing, energy and aerospace. In addition to consultant duties, Erin planned and managed projects for system integrations/upgrades and helped develop the intern practice in recruitment, educational sessions and volunteer activities.

Prior to Deloitte Consulting, Erin was a process engineer intern for Lockheed Martin. At Lockheed Martin Erin monitored and facilitated peer reviews of software code and technical inspections, developed and established work instructions to support CMMI certification, and maintained metrics and performance analysis of defects using quantitative techniques, such as Statistical Process Control. In addition, Erin was a process improvement engineer intern for McCormick & Company. She performed downtime analysis on assembly line machinery to pinpoint primary problem areas, created and presented recommendations for improving assembly line that resulted in a 50-percent reduction in downtime, and researched and developed standard operating procedures for machinery.

Erin received an M.S. degree in Industrial Engineering with a concentration in Integrated Technology Management from California Polytechnic State University at San Luis Obispo, where she also received a B.S. degree in Industrial Engineering and a minor in German.